About Pool Tools
Pool Tools is an Australian pool equipment supplier based in Melbourne, helping homeowners across Australia buy the right pumps, heaters, cleaners, DIY pool kits and pool shells with more confidence and less guesswork.
For over 10 years, we’ve been helping pool owners find the right products for their pool and project, with practical advice, reliable products and real support before and after purchase.
Our Story
Pool Tools started with a pretty simple idea: buying pool equipment should not feel confusing, risky, or harder than it needs to be.
After seeing how difficult it could be to find reliable products and clear advice in one place, Mitch set out to build the kind of store pool owners could actually rely on. A place where people could get the right products for their pool, honest guidance when they needed it, and real support behind the order.
What began as a smaller local business has grown into an Australian online store serving customers across the country. Over the last 10 years, we’ve helped pool owners with everything from everyday equipment upgrades to bigger DIY pool projects. While the business has grown, the way we do things has stayed the same: practical advice, honest communication, and support that does not disappear after checkout.
We know many of our customers are spending good money on products that need to suit their pool properly. That’s why we focus on helping people feel confident in what they’re buying, not rushed into it. To us, being genuinely useful matters just as much as making a sale.
Our Mission
Our mission is to make pool buying and pool ownership feel simpler, clearer, and less stressful.
We do that by offering reliable pool equipment, DIY pool products, and practical support in one place. Whether you’re choosing a pump, heater, cleaner, chlorinator, pool shell, or a full DIY pool kit, we want the process to feel more straightforward from the start.
We also believe good service goes beyond the product itself. Customers should be able to ask questions, get honest guidance, and feel looked after before and after their order. That’s the standard we aim for every day.
Our Expertise
With more than 10 years in the pool industry, we understand that no two pools or projects are exactly the same. Choosing the right equipment is not just about picking a product off a page. It’s about finding the right size, setup, and solution for the pool you actually have.
Our team helps customers with the practical side of pool ownership, from choosing pumps, heaters, and cleaners to working through DIY pool kit and pool shell questions. We focus on products from recognised brands and suppliers we trust, and we take care to offer solutions that suit Australian conditions and real-world pool setups.
Just as importantly, we’re here when customers need guidance. Whether you’re comparing options, checking compatibility, or trying to avoid an expensive mistake, we aim to give clear, useful advice that helps you move forward with confidence.
Some Products Need a Quick Conversation First
Some products, such as gas heaters, selected pumps, and pool shells, are not available for direct online purchase. That’s because these products often need a bit more guidance to make sure they suit your pool, your setup, and any technical requirements.
We’ll talk things through with you first, answer any questions, and help point you toward the right option.
For Website Orders
For products that can be purchased directly through the website, we aim to keep the process clear and straightforward from the start. Your order is prepared and dispatched from Australia, and once it ships, you’ll receive tracking details so you can follow it along the way.
If you have questions before delivery, during transit, or after your order arrives, we’re here to help.
Need a Hand?
If you’re not sure what product is right for your pool, or you’ve got questions about an order, we’re always happy to help.
You can get in touch before you buy, while your order is on the way, or after it arrives. Whether it’s a quick question or a bigger project, we’ll do our best to point you in the right direction.
Phone: 0411 140 714
Email: info@pooltools.au
Location: Melbourne, Australia
Hours:
Mon–Fri: 9am–5pm
Sat–Sun: 10am–5pm
